Frankie & Benny's discount page on NUS Extra iPhone App

@frankienbennys reject @nusuk card – disappointed with service

Over the last year Andrew and I have been regular customers at Frankie & Benny’s in Victoria Square. So many times have we been there that many of the staff know what Andrew’s standard order is going to be without even asking. For reference it is roughly,

Crispy coated chicken strips as a starter, followed by a completely plain burger with chips as the main course.

Frankie & Benny's discount page on NUS Extra iPhone AppYesterday evening we had the pleasure of being in Frankie & Benny’s with our friends Phil and Darren. At the end of the evening we asked for the bill and I produced my NUS Extra card as according to the NUS website

NUS extra cardholders are entitled to a 20% off their total food bill when 2 main courses are purchased of the Main Menu at any Frankie & Benny’s or Little Frankie’s restaurant excluding airport locations. This offer is valid every day of the week but excludes Mondays from 5pm-11pm and cannot be used in conjunction with any other offer including lunch/set menus.

Yesterday evening, I was told that

Student offers are not valid on a Bank Holiday.

I am puzzled as the NUS website does not give this as an exception, and nowhere around the restaurant was there a notice to tell us. I will be writing to both the NUS and to Frankie & Benny’s to let them know of our disappointment.

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